At SweetGrove, we are committed to ensuring your satisfaction with every purchase.
30-Day Return Policy
We offer a 30-day return and refund policy. If you are not completely satisfied with your order, you may request a return or refund within 30 days of receiving your items.
Product Quality Issues
If your product arrives with issues such as damaged packaging, swelling, or any quality-related concerns, you are eligible for a full refund at no additional cost. No return may be required in certain cases.
Return Conditions
To be eligible for a return:
- Items should be unused and in their original condition
- Original packaging is preferred where applicable
Refund Process
Once your request is approved, refunds will be processed to your original payment method within a few business days. Processing times may vary depending on your payment provider.
How to Request a Return or Refund
Please contact our customer support team with your order number and clear photos (if applicable). Our team will review your request and provide further instructions promptly.
If you have any questions, feel free to reach out. We are here to ensure a smooth and worry-free shopping experience.